RETURN POLICY
Right of withdrawal (14 days)
The consumer has the right to withdraw from the purchase without giving any reason within fourteen (14) calendar days from the date of receipt of the products.
The right of withdrawal applies exclusively to non-personalized TagTouch products, provided that they are returned unused, in their original condition and packaging, accompanied by the proof of purchase.
LEGAL WARRANTY – PRODUCT NON-CONFORMITY
In accordance with applicable consumer protection legislation, all products are covered by the legal warranty of conformity.
The Company is liable for any lack of agreed properties or actual defects existing at the time of delivery of the product.
In the event of product non-conformity, the consumer is entitled, at no extra cost, to: repair of the product, replacement of the product, a price reduction, or withdrawal from the contract in accordance with the terms and conditions provided by applicable law.
The above provisions do not affect any commercial warranties provided by the manufacturer.
EXCEPTION – CUSTOM PRODUCTS
In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to products made according to customer specifications or which are clearly personalized.
Personalized products are defined, in particular, as TagTouch cards bearing personal details, a name, logo, business information, or any other content chosen or configured by the customer.
Personalized products may not be returned or exchanged, unless they exhibit a proven manufacturing defect or malfunction.
Use of the product that revokes the right of withdrawal is understood to include not only physical wear and tear but also digital configuration or activation of the product (e.g., writing data to the NFC chip or connecting it to a digital profile).
DEFECTIVE OR MALFUNCTIONING PRODUCTS
In the event that a product (personalized or otherwise) proves to be defective or malfunctioning, the customer is entitled, under the legal warranty, to repair, replacement, or other remedies as provided by current legislation.
Return shipping costs are borne by the customer, unless the product is defective or damaged upon delivery, in which case they are covered by us.